pasarbola Platform Privacy Notice

This page describes what we collect when you use pasarbola and how we keep that data protected. We collect information necessary to verify your identity, process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers (mobile banking, local payment, online payment, e-wallet), and deliver a secure gaming experience. We do not sell your data to third parties for marketing purposes, nor do we share your account details with unrelated operators.

Our privacy practices reflect our commitment to transparency. You have the right to request what data we hold about you, correct inaccuracies, and request deletion where permitted by law. Our policy is updated periodically to reflect changes in our operations or applicable regulations. If you have questions about how we handle your information, our support team is available via live chat or email.

This notice applies to all pasarbola users regardless of location, though your rights and our obligations may vary depending on your jurisdiction's local law.

Data We Collect on pasarbola

When you register on pasarbola, we collect your name, email address, phone number, date of birth, and chosen password. These details establish your account identity and enable login. We also collect KYC (Know Your Customer) documents: a clear photograph of your government-issued ID and a selfie photo. We store these documents securely for verification purposes and to comply with anti-fraud and anti-money-laundering regulations.

During gameplay and account use, we record your transaction history—all deposits, withdrawals, bets, and winnings. We log your game activity, including which games you play, your session duration, and betting amounts. We also track your IP address, device type, and browser information to detect fraud and prevent account takeover. This information helps us identify suspicious activity (rapid multi-account creation, geographic anomalies, unusual betting patterns) and protect your account from unauthorized access.

When you use payment methods like DANA, e-wallet, mobile banking, local payment, or bank transfers via online payment, e-wallet, mobile banking, and local payment, we do not store your full payment credentials. Instead, we use tokenization: our payment processors generate a secure token representing that transaction, and we store only the token, not your banking details. Your actual account number or card number never resides on our servers.

Account data

Name, email, phone, date of birth, password hash (never stored in plain text).

KYC documents

Government ID photo and selfie photo retained for verification and regulatory compliance.

Transaction logs

All deposits, withdrawals, bets, and winnings timestamped and tied to your account.

Device and network data

IP address, device type, browser, operating system for fraud detection and security.

How We Use Your Data

We use your data primarily to deliver pasarbola's core services: account verification, payment processing, game delivery, and dispute resolution. Your transaction history allows us to calculate weekly cashback, track your VIP tier progression, and apply promotions accurately. Your device and network information helps us detect fraud—if your account is suddenly accessed from a new country or multiple rapid logins occur, we flag these for manual review to protect you.

We also use aggregated data (data stripped of personal identifiers) to improve our platform. For example, if we notice many players experience slow load times during specific hours in Jakarta, Surabaya, or Bandung, we can optimize our server capacity. We analyze which games are popular, which payment methods players prefer, and how our promotions perform—all to refine the pasarbola experience. We do not use this analysis to manipulate odds or game outcomes; we use it only to enhance features and reliability.

We may contact you via email or SMS about account security, payment issues, or important policy changes. We do not send unsolicited marketing emails unless you've explicitly opted in. During major events—Liga 1 fixtures, Piala Indonesia, Idul Fitri, or Idul Adha promotions—we may send emails to opted-in players; you can unsubscribe from promotional emails anytime in your account settings.

Third-Party Processors and Data Sharing

We work with third-party service providers to operate pasarbola. Payment processors (handling online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers) receive only the information necessary to process your transaction—typically your phone number, order amount, and transaction reference. Live-dealer studios receive player nicknames and session IDs to manage gameplay; they do not receive your full legal name or identity documents. Game providers (PG Soft, Push Gaming, Top Trend Gaming) receive only your user ID and session data; they do not access your banking details.

We do not sell your personal data to third parties for marketing purposes. However, we may disclose data when required by law—if law enforcement requests information for an active investigation, or if we're compelled by court order. We will notify you of such disclosures unless legally prohibited. We may also share aggregated, anonymized data (e.g., "non-specific info of pasarbola users from Jakarta prefer Liga 1 markets") with business partners or in public reports; such data cannot identify you.

Cookies and Tracking

Our pasarbola website and mobile app use cookies—small files stored on your device that help us recognize you on return visits. Session cookies (temporary, deleted when you close your browser) maintain your login during a single session. Persistent cookies (stored for days or weeks) remember your preferences and help us prevent fraud by detecting unusual access patterns. We also use tracking pixels to understand how users navigate our site—which pages are most visited, where users drop off, which payment methods get selected most.

We do not track you across unrelated websites or apps. Our cookies work only within pasarbola. You can disable cookies in your browser settings, but doing so may impair your ability to log in or stay logged in. We also respect "do not track" (DNT) signals from your browser; if you've enabled DNT, we limit our use of tracking pixels but cannot guarantee all third-party partners honor DNT.

Your Rights and Data Retention

You have the right to request a copy of all data we hold about you. Submit a "data subject access request" via our support email; we will provide your information within 30 days. You also have the right to correct inaccurate data (for example, if your phone number is wrong in our system, we'll update it upon your request). You may request deletion of your account and associated data; however, we may retain transaction records where required by law (typically for seven years for anti-money-laundering compliance) or for dispute resolution purposes.

We retain account credentials (name, email, phone, password hash) for as long as your pasarbola account exists. KYC documents are retained for the account lifetime plus seven years post-closure. Transaction logs are retained for seven years. Once this retention period expires, we securely delete or anonymize your data. If you close your account before this period ends, we still retain transaction records for the full seven years to comply with regulations.

Our servers may sit outside your jurisdiction. We operate data centres in multiple regions to ensure service reliability and speed. By using pasarbola, you consent to your data being processed and stored outside your home country if necessary. However, we apply the same security and privacy standards regardless of server location.

Updates and Contact

We may update this privacy notice to reflect operational changes or new regulations. We will notify you via email and post the updated notice on this page with a new effective date. Your continued use of pasarbola after an update means you accept the revised policy. If you disagree with any changes, you may request account closure.

If you have questions about our privacy practices, data requests, or concerns about how your information is handled, contact our support team via live chat or email. We aim to respond to privacy inquiries within 5 business days. Your privacy matters to us; we take every reasonable step to protect your data and operate transparently about how we collect and use it.

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